Marketplace rules

We created Top Expert as a way for people to access experts to get advice for starting, building and growing their business.

To ensure everyone using Top Expert has an informative, rewarding and enjoyable experience, please be considerate of other’s, and respectful with how you communicate and behave while using this platform.

The below rules set out the requirements for everyone who signs up to Top Expert. All users must follow the below rules and the Terms and Conditions. Failure to do so may mean immediate suspension from Top Expert and we would be disappointed to see you go.

Top Expert’s service

Top Expert solely provides the platform to enable people to connect with an Expert for business information or advice. Top Expert does not control, endorse or guarantee the information contained in the Expert’s profile or any information or advice provided by the Expert.

Top Expert accepts no liability for any aspect of the interaction with the Expert, including, but not limited to the description and performance of service.

Top Expert is a platform for people to connect for the provision of business advice only. Business advice includes, but is not limited to, digital marketing, legal, human resources, customer acquisition, scaling and growth, accounting, business structure, fund raising, branding, strategy etc. Any Expert listings for anything other than business advice will be removed.

User rules

  1. Users must be 18 years or older.
  2. Users can only have one single active account. Duplicate accounts will be deleted. Accounts can not be transferred.
  3. A User’s profile and account must represent the individual who uses the platform. A profile can not represent a business. Subcontracting of services is not allowed.
  4. Users can not include private contact details in their profile, within communication on the site or anywhere on a listing.
  5. Users must:
    • post only truthful, accurate and up-to-date information;
    • be respectful, honest and courteous to other users.
  6. All information provided to and posted on Top Expert must not:
    • be potentially or actually harmful to Top Expert or any other person;
    • be false, inaccurate or misleading or deceptive;
    • be fraudulent;
    • infringe any third party's copyright, trademark, trade secret or other proprietary rights or intellectual property rights, rights of publicity, confidentiality or privacy;
    • violate any applicable law;
    • be defamatory, libelous, threatening or harassing;
    • be obscene, inappropriate or unlawful.

Payment rules

  1. The Buyer is pre-charged for the scheduled length of time selected in the call request. The payment is made in advance through Top Expert’s secure escrow payment system.
  2. The call duration commences once both the Buyer and Expert are connected on the call.
  3. At the end of each call, Top Expert calculates the final payment based on the actual minute duration of the call and the applicable call fee rate.
  4. If the call goes over the scheduled time, the Buyer will be charged per minute, at the call fee rate, for the extra time. If the call goes for less than the scheduled time the Buyer will be refunded the balance per minute at the call fee rate.
  5. All payments charged for the actual duration of the call are non-refundable.

Call rules and general etiquette

All Users must communicate and behave on Top Expert with respect and courtesy for others.

  1. All Users must be on time for calls.
  2. Buyers must be clear in their call request about the information or advice they require, so as to set the right expectations and so the Expert can prepare appropriately for the call.
  3. Users must not try to ‘sell’ or ‘hawk’ additional services or products to each other. Top Expert connects people for advice, not on-selling.
  4. Experts must prepare for the call by reading the call request and preparing appropriate questions for the buyer.
  5. If the Buyer isn’t satisfied with the information or advice provided, it is best to wrap up and finish the conversation. Buyers will still be charged for the duration of the call.

Rule breaches

If you come across a user who you think has breached these rules or our Terms and Conditions, please report it to Top Expert by email: [email protected]

Users who breach these rules or our Terms and Conditions may have their account suspended or cancelled.

Disputes

Top Expert only provides the platform that allows people to find and choose an Expert to get information or advice. Top Expert is not involved in the interactions between Users and does not modify, filter, approve, guarantee or endorse Experts, listings or the communication between users.

Top Expert has no obligation to any User to assist or involve itself in any way in any dispute between a Buyer and an Expert.

If you think you have been the victim of criminal activity, contact the police. If a crime has taken place as part of a Top Expert interaction, provide us with a copy of the police report, or get the police to contact us so that we can take appropriate action.